CATHOLIC RELIEF SERVICES
CALL FOR TENDERS FOR CALL CENTER SERVICES
CALL FOR TENDERS FOR CALL CENTER SERVICES
ABOUT CRS:
Catholic Relief Services (CRS) is an international non-governmental organization supporting relief and development work in over 99 countries around the world. CRS programs assist persons on the basis of need, regardless of creed, ethnicity or nationality. CRS works through local church and non-church partners to implement its programs. CRS re-established presence in Nigeria in 2000 and currently focuses on agriculture, health and emergency programming.
Catholic Relief Services (CRS) is an international non-governmental organization supporting relief and development work in over 99 countries around the world. CRS programs assist persons on the basis of need, regardless of creed, ethnicity or nationality. CRS works through local church and non-church partners to implement its programs. CRS re-established presence in Nigeria in 2000 and currently focuses on agriculture, health and emergency programming.
DESCRIPTION OF SERVICE:
CRS strives to ensure the quality of its programs to achieve greater impact in the communities where CRS and its partners work. Therefore, CRS Nigeria is creating a mechanism that will allow for the collection of feedback (questions, suggestions and complaints) from its beneficiaries.
CRS strives to ensure the quality of its programs to achieve greater impact in the communities where CRS and its partners work. Therefore, CRS Nigeria is creating a mechanism that will allow for the collection of feedback (questions, suggestions and complaints) from its beneficiaries.
CRS intends to contract the services of an external call centre that can:
Receive toll-free calls from beneficiaries and other community members.
Provide reports on the calls received according to established timelines and organizational procedures.
The contract will have a duration of 6 months.
Submission of tenders
Tenders should be submitted to:-
Catholic Relief Services
Plot 512 Ahmadu Bello Way, Behind NAF Conference Centre and
Suites, Garki 2, Kado District
Abuja, Nigeria
(On the envelope, please write: NG_17_RFGS_143139 Call Centre: CRS)
Receive toll-free calls from beneficiaries and other community members.
Provide reports on the calls received according to established timelines and organizational procedures.
The contract will have a duration of 6 months.
Submission of tenders
Tenders should be submitted to:-
Catholic Relief Services
Plot 512 Ahmadu Bello Way, Behind NAF Conference Centre and
Suites, Garki 2, Kado District
Abuja, Nigeria
(On the envelope, please write: NG_17_RFGS_143139 Call Centre: CRS)
Or electronically to: tenders.ngr@crs.org with the subject line: NG_17_RFGS_143139 Call Centre: CRS
Deadline for submission: 13th October, 2017 at 12.00 p.m.
For complete specifications, requirements and submission details, please visit link at: http://bit.ly/2h26wlW
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